Shipping policy

Order Processing
All orders are processed within 1–3 business days unless otherwise stated.

Presale Orders
Some items may be offered as presale.
If you purchase a presale item, please note:

• Your order will be dispatched within approximately 3–4 weeks
• You will receive a shipping confirmation once your order has been sent

We will always do our best to ship earlier where possible.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout.

Estimated delivery times (after dispatch):

• Standard Shipping (Australia): 2–8 business days

Please note: delivery times are estimates and may vary depending on location and carrier delays.

Tracking
All orders include tracking. You will receive a tracking number via email once your order has been dispatched.

Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Orders
If your order is significantly delayed or appears lost, please contact us at info@tailtapco.com and we will assist you.